FAQs

table of contents

Yes, you will receive an email from Filmo with your order confirmation after you complete the checkout process.
You can track your orders from the “orders” tab on the Filmo app.
Go to “orders” from the “account” tab on the Filmo mobile app, and select “create a return” on the item(s) you would like to return.
To make a purchase on Filmo, join a live shopping show through the app or watch a replay. During the live show, you can see product demos, ask questions and interact with the seller in real time. When you’re ready to buy, simply tap the product featured in the show, add it to your cart and check out directly in the app. You can also shop from replays, with the same product access and pricing. Filmo makes shopping easy, interactive and more informed.
Yes. Filmo is available to buyers globally. If the seller offers international shipping, you can watch live shows, shop in real time and check out directly from the app no matter where you are.
Filmo is currently available to sellers based in Australia and to buyers worldwide.
Filmo Productions is our in-house content service designed to help brands elevate their live shopping experience. Live shows are one of the most effective ways to build trust, boost engagement and drive real-time sales, but not every seller has the time, capacity or resources to host shows themselves. That’s where Filmo Productions comes in. Whether you're a fashion label, beauty brand or accessories store, we match you with experienced Filmo Hosts who bring energy, storytelling and sales impact to your shows. Get in touch with us via filmo.au/contact-us or tap the Filmo Productions tab in the app.
Log in to your TikTok account on a computer with Windows operating system. Then go to the TikTok Live Center (livecenter.tiktok.com) or use TikTok Live Studio Click Go Live, set your category and title, then click Save & Go Live. Your Server URL and Stream Key will appear at the bottom of the dashboard. Copy the stream key and paste it into your Filmo stream settings. You must meet eligibility requirements such as age 18+, at least 1,000 followers, and a clean account in regions where TikTok offers stream key access. Check out our quick guide: filmo.com.au/blog/stream-live-across-platforms-with-filmo-a-quick-guide
Filmo enables sellers to stream their live show across multiple platforms at the same time, including Instagram, TikTok, Facebook and YouTube. To activate this, you simply enter your stream keys into Filmo before going live. This connects your Filmo show to each platform, so your audience can watch wherever they already are. Viewers on Instagram, TikTok, Facebook and YouTube can comment "buy" during the live to purchase products instantly. All sales, inventory and orders are managed through your Filmo store, keeping everything synced and streamlined.
At the moment, Filmo is built exclusively for sellers using Shopify. To join the platform, you’ll need an active Shopify store. This allows us to sync your products, inventory and orders in real time, making live selling simple and seamless. If you’re not on Shopify yet, you can sign up at shopify.com and connect your store once it’s ready.
Go to YouTube Studio at studio.youtube.com and log in to your account. Click the Create button in the top right corner and select Go Live. Choose Start under the Right Now option. Select Streaming Software as your video source. YouTube will display your stream key in the Stream Settings section. Copy the stream key and paste it into your Filmo stream settings. YouTube stream keys do not expire unless you reset them. You can reuse the same key across multiple sessions. Check out our quick guide: filmo.com.au/blog/stream-live-across-platforms-with-filmo-a-quick-guide
Log in to your Instagram professional account on a computer. Then, click the Create (+) button and select Live Video. Enter a title and choose your audience, then click Next. Your Instagram Stream URL and Stream Key will appear. Copy the stream key and paste it into your Filmo stream settings. Stream keys change with every new live broadcast and must be retrieved each time  To go live on Instagram, your account must be public and have at least 1,000 followers. Check out our quick guide: filmo.com.au/blog/stream-live-across-platforms-with-filmo-a-quick-guide
If you are based outside of Australia and you are interested in selling on Filmo, let us know at filmo.au/contact-us
Filmo is designed for visually driven products, making it a perfect fit for categories like fashion, cosmetics, jewellery, accessories and luxury items. Right now, we’re accepting seller applications from fashion and beauty brands that benefit from live demos and interactive shopping. If your products shine on camera and tell a story when tried on or explained live, Filmo is the right place for you.
Yes. Live shows on Filmo have a maximum duration of 2 hours. You can go live for as little or as long as you like within that window to showcase products, engage with your audience and drive sales. If you need more time, you can schedule another show right after.
Log in to Facebook on a computer. Go to your feed, Page or profile and click Live Video. If you're posting from your feed, click What's on your mind, then tap the three dots and select Live Video. Facebook will open Live Producer. Click Select on the Go Live card. Choose Streaming Software as your video source. Your stream key will appear in the Streaming Software Setup section. Copy the stream key and paste it into your Filmo stream settings. Stream keys are valid for one session only. Once your stream starts, you have up to five hours to go live. Check out our quick guide: filmo.com.au/blog/stream-live-across-platforms-with-filmo-a-quick-guide
Once your seller application is approved, download the Filmo app on your mobile from the App Store or Google Play. Log in, follow the prompts to connect your Shopify store, and authorise the integration. Filmo will automatically sync your products, inventory and orders so you can start scheduling live shows and selling in real time.
Getting started is simple. If you’re a Shopify seller, apply to join at filmo.com.au/register. Once approved, download the Filmo app from the App Store or Google Play, connect your Shopify store and follow the setup prompts. You’ll be ready to schedule live shows and start selling in real time.
Filmo connects directly with your Shopify store to sync inventory, product details and orders in real time. This keeps everything centralised and up to date, so there’s no double handling or risk of overselling. You manage products and fulfilment exactly as you already do in Shopify, while Filmo takes care of the live selling. Simple, accurate and seamless.
Filmo is free for buyers. For sellers, there’s a 14-day free trial to explore the platform. After that, a small commission is charged on every sale made through Filmo. There are no upfront fees or hidden costs. We only make money when you make sales. For full details, see our Terms and Conditions.
To start selling on Filmo, download the app and apply as a seller. Applications are currently open to fashion and beauty brands. Once approved, you’ll connect your Shopify store so your products, inventory and orders sync automatically. From the Filmo mobile app, you can schedule live shows, go live, showcase products and interact with shoppers in real time. Your Shopify products appear on Filmo when featured in a live show, so highlight your best pieces and start turning views into sales.
Not every seller wants to be on camera, and not every team has time to plan and run shows consistently. That’s where Filmo Productions comes in. Our hosts are live shopping pros who help your brand shine. They bring your products to life, follow your brief and make the show feel effortless for you and engaging for your audience.
You can request a host directly through the Filmo app or contact us at filmo.au/contact-us . We recommend reaching out at least two weeks in advance so we can brief the host, align on your goals and lock in the schedule. Let us know your goals and what products you want to feature. We’ll match you with a host who fits your brand and help you plan a show that sells.
Yes. Filmo is available to buyers globally. Your customers can shop from anywhere, join your live shows, and complete their purchase directly through the Filmo app or stream.
Filmo’s operations team is based in Melbourne, and we currently work closely with sellers across Australia to support setup, logistics and live show planning. By focusing on Australian-based brands, we can provide a more hands-on experience and respond quickly to seller needs. While buyers can shop from anywhere in the world, seller access is limited to Australia during this phase of our growth.
Yes! You can reach our support team anytime at filmo.au/contact-us.
You can download Filmo from the App Store https://apps.apple.com/au/app/filmo/id1580188982 and Google Play https://play.google.com/store/apps/details?id=com.filmo.live&pli=1
Filmo is currently available to sellers based in Australia and to buyers worldwide. Anyone can download the app and shop from anywhere, as long as the seller offers international shipping. We're focused on supporting Australian brands for now, but the shopping experience is global.
Yes. Filmo is a single app built for both buyers and sellers. Buyers can watch live shows, chat and shop. Sellers can log in to their seller account to schedule shows, go live and manage their store. Everything happens in one place.
Filmo offers the complete shopping experience. Viewers see live product cards, real-time inventory, instant checkout and replays with shoppable links. Shows stream across Instagram, TikTok, YouTube and Facebook at the same time, and shoppers can also buy by commenting "buy" during the live. Everything is managed through the Filmo app, where orders, payments and replays are synced in one place. Social creates reach. Filmo delivers the sales.
Filmo is a live shopping marketplace where products are brought to life through real-time streaming across Instagram, TikTok, Facebook and YouTube. It creates an interactive shopping experience where viewers can watch, chat and buy instantly. Behind the scenes, Filmo connects with Shopify to keep everything in sync, so what you see is always available to shop. It’s live shopping made easy, for everyone.
Sellers use the Filmo app on iOS or Android to schedule shows, go live, manage products and chat with customers. If you’re using the multicast function to stream on Instagram, TikTok, Facebook or YouTube, you’ll need to enter your stream keys from a desktop before going live. Everything else can be managed directly from your phone for a seamless live selling experience.
A Filmo Seller is a brand that lists and sells products through live shows. A Filmo Host is a creator brought in by Filmo to present the show and engage the audience. While sellers can go live themselves, many choose to work with a Filmo Host through our Filmo Productions service for a more polished and professional experience.
Filmo Hosts are part of our Filmo Productions team. To be considered, you must have at least 1,000 followers on Instagram and 1,000 followers on TikTok, along with experience hosting live video content. If you meet the criteria, you can apply through our website. If selected, we’ll onboard you and match you with brands that align with your style and strengths.
Filmo Productions includes professional hosting, pre-show planning, support during the stream and post-show wrap-up. Our team also provides setup guidance, on-camera tips and performance feedback to help every show improve over time. You provide the product and the brief, we provide the host and the expertise.
Filmo Hosts are content creators with experience in live video, product storytelling and audience engagement. To qualify, they must have at least 1,000 followers on both Instagram and TikTok and a strong understanding of what performs on camera. We match each host with the right brand to ensure style, tone and target audience are aligned.
No. Filmo does not support live bidding. The platform is built for fixed-price live shopping, where buyers can watch, interact and purchase in real time. However, sellers are encouraged to offer exclusive discounts that are only available through their Filmo live shows, creating a unique and time-sensitive shopping experience.
Filmo is a curated marketplace, meaning we carefully select the brands and products featured on the platform. We prioritise high-quality, visually engaging items that work well in a live shopping format. This creates a better experience for everyone, with shows that feel intentional, inspiring and easy to shop. Only approved brands can sell on Filmo, so every show is there for a reason.