privacy policy

Filma Trading Pty. Ltd trading as “Filmo Trading” (“we”, “us”, “our”, “Filmo”) is a company registered in Australia, is hosting various services for its customers including but not limited to webapp, Android app and iOS app. These services are hosted in the name of "Filmo". The document uses the names interchangeably. We are committed to protecting and respecting your privacy.

We respect your privacy
1. This privacy policy (“Privacy Policy”) together with our Terms and Conditions of Service and any other documents referred to therein, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.filmo.com.au, (“Site”) you are accepting and consenting to the practices described in this Privacy Policy.
2. Filma Trading Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
3. "Personal information" is information we hold which is identifiable as being about you.
Collection of personal information
1. Filma Trading Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
3. Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
1. Filma Trading Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. This includes information you provide when you register to use our Site, apps, subscribe to our service or newsletter, request a demo and contact us by the online chat, place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a survey, competition or promotion, or provide voluntary information on various topics of interest related to the our products and services and when you report a problem with our Site. The information you give us may include your name, e-mail address, e-mail addresses of your contacts, phone number, occupation, hometown. personal interests, financial and credit card information, personal description and photograph. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
2. With regard to each of your visits to our Site we may automatically collect the following information:
  1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system and platform;
  2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page; any phone number used to call our customer service number; number of clicks to analyse trends, administer the site, track user’s movement around the site, and gather demographic information.
  3. information about your use of the Site and services linked to the Site such as Google/Facebook public profile information, certain preferences related to services and/or products offered by us, pictures and advertising information being published, messages between users, search history, opt ins to email, promotions and online purchases of products and services via our services.
3. Some of the features in the website, android app and / or iOS app requires certain permissions express or implied few of them are SMS access, Camera Access and / or Storage Access.
  1. Camera: We are using camera to provide the live streaming feature of the app and it records and saves the video on to your device and later uploads it to the server. We shall never use the permission to access and / or record any footage which is not needed by the app.
  2. SMS: We are using SMS access to automatically read and input the OTP while registering and / or other features of the app to provide seamless experience. SMS feature is not used for any other purposes.
  3. Storage: Data collect is stored temporarily or permanently on device and / or on server for provide the services, This permission is mandatory to run the service. We are committed not to use storage access to get information outside of the app you are using.
Cookies
1. We use cookies on our Site to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
2. You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the services.
3. To find out more about cookies, including how to see what cookies have been set and how to manage and delete cookies, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Use of your personal information

We will use this information:
1. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
2. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
3. to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
4. to notify you about changes to our service;
5. to ensure that content from our Site is presented in the most effective manner for you and for your computer.
6. to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
7. to improve our Site to ensure that content is presented in the most effective manner for you and your computer;
8. to allow you to participate in interactive features of our service, when you choose to do so;
  1. as part of our efforts to keep our Site safe and secure;
  2. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  3. to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
Information we receive from other sources.
1. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your personal information
1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Filma Pty Ltd, Filma Trading Pty Ltd, Filmo its customers or third parties.
4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
7. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined The Corporations Act of Australia 2001. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
8. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 250 women aged over 25 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men living in Melbourne). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
Security of your personal information
1. Filma Trading Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share any password with anyone.
3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Links to Other Websites
1. Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your Rights
1. You have the right under the Privacy Act 1988 (Cth), free of charge, to request:
  1. Access to your personal data.
  2. Rectification or deletion of your personal data.
  3. A restriction on the processing of your personal data.
  4. Object to the processing of your personal data.
  5. A transfer of your personal data (data portability).
2. You can make a request in relation to any of the above rights by writing to us at the contact address given at the end of this Privacy Policy. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of the Act.
3. If we have received your personal data as a data controller, you may freely and at any time exercise your rights, within legal limits, upon request to admin@filmo.com.au. If we are handling your information as a data processor any requests for access to that data will be referred to our client with whom you originally placed your data and who is the data controller.
Consent
1. You have the right to withdraw your consent to us processing your personal data, at any time, by writing to us at the contact address given at the end of this Privacy Policy.
2. Where we process your personal data for marketing purposes, we will inform you and obtain your opt in consent (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. If you change your mind about being contacted in the future, please click on the opt out options and we will remove you from our mailing lists.
3. We send push notifications from time to time in order to update you about any service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device.
4. If you want you can opt out of our communication just clicking the link “unsubscribe” in every email that we send, or you can contact us at admin@filmo.com.au.
Data Retention
1. We retain personal data for as long as necessary for the relevant activity for which it was provided or collected. This will be for as long as we provide access to the Site to you, your account with us remains open or and period set out in any relevant contract you have with us. However, we may keep some data after your account is closed or you cease using the Site for the purposes set out below.
2. After you have closed your account, or ceased using the Site for a period of at least 12 months, we usually delete personal data, however we may retain personal data where reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our Terms and Conditions of Use, or fulfil your request to "unsubscribe" from further messages from us.
3. We will retain de-personalised information after your account has been closed.
4. Please note: After you have closed your account or deleted information from your account, any information you have shared with others will remain visible. We do not control data that other users may have copied from the Site. Your profile may continue to be displayed in the services of others (e.g. search engine results) until they refresh their cache.
Complaints
1. If you have any complaints about our use of your personal data please contact us as set out at the end of this Privacy Policy.
2. If you have any questions or comments, or if you want to update, delete, or change any personal data we hold, or you have a concern about the way in which we have handled your personal data, please:
  1. send us a message using our contact form; or
  2. email us at: admin@filmo.com.au.
Access to your personal information
1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@filmo.com.au.
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to admin@filmo.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy